For an e-commerce site in the UAE, your Refund & Return Policy must be clear to build customer trust and comply with consumer protection standards.

Here is a professional draft for uaestories.ae:

Refund and Return Policy

Last Updated: January 29, 2026

Thank you for shopping at UAE Stories. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Returns

1. Return Window: You have 14 calendar days to return an item from the date you received it.
2. Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
3. Proof of Purchase: A receipt or proof of purchase is required to process your return.

2. Non-Returnable Items

Certain types of items cannot be returned due to hygiene and health safety regulations in the UAE:

1. Perishable goods (like food or flowers).
2. Personal care products (like perfumes, cosmetics, or earrings).
3. Custom-made or personalized orders.
4. Items on "Final Sale."

3. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

1. Approved Refunds: If your return is approved, we will initiate a refund to your original method of payment (Credit Card, Debit Card, or Bank Transfer).
2. Processing Time: You will receive the credit within a certain amount of days, depending on your card issuer's policies (usually 5–10 business days).

4. Shipping for Returns

1. Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
2. Faulty Items: If the return is a result of our error (you received an incorrect or defective item), UAE Stories will cover the return shipping costs.

5. Damaged Items

If you receive a damaged or defective product, please contact us immediately at hello@uaestories.com with photos of the damage. We will arrange for a replacement or a full refund at no extra cost to you.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email.

7. Contact Us

If you have any questions on how to return your item to us, contact us:

Hello@Emakzan.com Browse our Collection: Emakzan.com