FAQ
Emakzan UAE
Frequently Asked Questions (FAQ)
Find quick answers to the most common questions about our products, orders, delivery, and services.
1. What is Emakzan UAE?
Emakzan UAE is a leading online shopping platform in the United Arab Emirates, offering electronics, mobile accessories, laptops, home appliances, fashion, beauty products, groceries, baby & kids’ products, sports equipment, and lifestyle essentials.
2. Which brands are available at Emakzan UAE?
We feature top brands like Apple, Samsung, Xiaomi, HP, Dell, Huawei, Lenovo, Nike, Adidas, Tommy Hilfiger, Vero Moda, Barbie, Lego, and more across electronics, fashion, beauty, and lifestyle categories.
3. How do I place an order on Emakzan UAE?
Browse products by category or use the search bar, add items to your cart, select a payment method, and complete checkout via our website or mobile app.
4. What payment options are available?
We accept credit/debit cards, cash on delivery (COD), no-cost EMI plans, and installment options via Tabby and Tamara.
5. Do you offer delivery across all UAE cities?
Yes! We deliver to Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain, and surrounding areas with fast and reliable shipping.
6. What is the delivery timeframe?
Delivery usually takes 24–72 hours, depending on the product and location. Express delivery options are available for select items.
7. What is Emakzan’s return and refund policy?
We offer a 15-day return policy on most products. Refunds are processed once the returned item is received in good condition.
8. Can I track my order?
Yes, after placing an order, you will receive a tracking number via email or SMS. Orders can also be tracked through the Emakzan mobile app or website.
9. Are there exclusive deals and discounts?
Yes! Emakzan offers seasonal sales, bundle offers, flash deals, app-only discounts, and special promotions for UAE customers.
10. Can I shop using the Emakzan mobile app?
Absolutely! The Emakzan UAE app is available on iOS and Android, offering seamless navigation, exclusive offers, and order tracking.
11. What types of electronics are available?
We stock smartphones, tablets, laptops, cameras, smartwatches, headphones, TVs, gaming consoles, and home entertainment devices from top brands.
12. Do you sell home and kitchen appliances?
Yes! From fridges, washing machines, air fryers, coffee makers, heaters, irons to furniture and home decor, we cover all essentials.
13. What fashion products are available?
Emakzan offers clothing, shoes, and accessories for men, women, and kids. Popular brands include Nike, Adidas, Tommy Hilfiger, Vero Moda, Sketchers, and more.
14. Are baby and kids’ products available?
Yes! Shop toys, diapers, baby transport, feeding products, games, outdoor play equipment, and other essentials for babies and children.
15. Can I buy groceries online?
Yes, Emakzan offers fresh food, pantry items, household supplies, cooking essentials, and snacks with fast delivery across the UAE.
16. Do you offer beauty and personal care products?
Absolutely! We carry skincare, haircare, cosmetics, fragrances, grooming products, and more from brands like L’Oreal, Calvin Klein, Roberto Cavalli, and others.
17. What sports and fitness products do you sell?
We offer fitness equipment, cycling gear, sports nutrition, boxing, yoga, swimming products, and outdoor sporting essentials.
18. Can I return a product purchased on discount?
Yes, products purchased during sales or with discounts can be returned as per our 15-day return policy, unless otherwise stated.
19. How do I contact Emakzan customer support?
You can reach us via email, phone, or live chat on the website or mobile app for order assistance, returns, or product inquiries.
20. Do you provide gift cards or vouchers?
Yes, Emakzan offers gift cards and digital vouchers for all occasions, which can be used for purchases across categories.
21. Are products genuine and authentic?
Yes, all products sold on Emakzan UAE are 100% genuine, sourced from trusted brands and official distributors.
22. How do I create an account on Emakzan UAE?
Sign up with your email or phone number, set a password, and start shopping immediately. Track orders, save addresses, and enjoy a personalized shopping experience.
23. Can I save items for later?
Yes, you can create a wishlist and save your favorite items to buy later or share with friends and family.
24. Are there benefits for app users?
Yes, app users enjoy exclusive deals, early access to sales, faster checkout, order tracking, and notifications for new arrivals and discounts.
Can't find what you're looking for? Contact our Customer Support Team for quick assistance.
Superior Online Shopping in the UAE – Emakzan
