1. Introduction

Welcome to Emakzan.com. Your privacy matters to us. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and the rights you have regarding your data when you use our website and services in the UAE.

2. Information We Collect

We may collect the following categories of information:

• Personal Information: name, email address, phone number, delivery address, billing details, and other information you provide when creating an account or placing an order.
• Payment Information: payment details required to process transactions (note: payments are processed securely by third-party payment providers; Emakzan does not store full card details on our servers).
• Technical & Usage Data: IP address, browser type, device information, pages visited, referrer URL, and analytics data.
• Cookies & Tracking: cookies, local storage, and similar technologies to improve site performance and user experience.

3. How We Use Your Information

• To process and deliver orders, manage returns and refunds, and communicate order updates.
• To verify payments and prevent fraud.
• To provide customer support and respond to enquiries.
• To improve and personalize your shopping experience, website features, and recommendations.
• For marketing purposes (only with your consent where required), such as newsletters and promotional offers.
• To comply with legal obligations and protect our rights.

4. Legal Basis for Processing (If applicable)

We process personal data where it is necessary for contract performance (e.g., to fulfil orders), to comply with legal obligations, to protect legitimate interests (such as fraud prevention), or with your consent for marketing communications.

5. Sharing & Disclosure

We do not sell your personal information. We may share data with:

• Delivery partners: to ship and track orders.
• Payment processors: to securely handle transactions.
• Customer support & service providers: for processing returns, refunds, and dispute resolution.
• Legal authorities: when required by law or to protect our rights and safety.

All third parties we work with are required to protect your data and use it only for specified purposes.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to remember preferences, analyze site usage, and support advertising. You can manage cookie preferences in your browser settings. Disabling certain cookies may affect website functionality.

Common cookies we use: session cookies, performance cookies (analytics), and preference cookies.

7. Data Security

We adopt reasonable technical and organizational measures to protect your information, including SSL encryption, secure hosting, and access controls. However, no online service is 100% secure—please take care with your account credentials.

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods depend on the type of data and purpose of processing.

9. Your Rights

You may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal and contractual obligations).
• Object to or restrict certain processing activities.
• Opt-out of marketing communications.

To exercise these rights, contact us using the details below. We will respond in accordance with applicable law.

10. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect personal data from children. If you believe we have collected information about a child, please contact us so we can delete it.

11. Third-Party Links & Services

Our site may contain links to third-party websites or services. Emakzan is not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before providing personal information.

12. International Transfers

Data we collect may be processed or stored in the UAE or in other countries. When transferring data internationally, we take steps to ensure appropriate safeguards are in place as required by law.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will publish the updated policy on this page and update the “Last updated” date. Continued use of Emakzan after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or wish to exercise your data rights, contact our Data Protection Officer / Support:

• Email: privacy@emakzan.com
• Support Email: support@emakzan.com
• Phone: +971-52-712-6964
• Address: Emakzan HQ, Dubai, United Arab Emirates

15. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes shall be subject to the jurisdiction of UAE courts unless otherwise required by applicable law.