Return Policy Page
Emakzan Return Policy
1. Overview
At Emakzan, customer satisfaction is our top priority. Our Return Policy ensures a smooth and transparent process for all UAE customers.
2. Eligibility for Returns
- Products must be returned within 7 days from delivery.
- Products must be unused, unopened, and in original packaging.
- Certain items like personalized or custom products may not be eligible.
3. How to Initiate a Return
- Log in to your Emakzan account.
- Go to Orders > Return Request.
- Select the product(s) and reason for return.
- Submit the request.
- Our team will review and approve the return within 24–48 hours.
4. Refund Process
- Once the return is approved and received, the refund will be processed within 7–10 business days.
- Refunds will be issued via the original payment method (bank transfer, credit card, or digital wallet).
- Shipping fees are non-refundable unless the product is defective or damaged.
5. Damaged or Defective Products
- If you receive a damaged or defective product, contact our support immediately.
- Provide photos and order details.
- Emakzan will arrange replacement or full refund promptly.
6. Exchanges
- Exchanges are allowed if the product is eligible and available in stock.
- Follow the same return process and select the Exchange option.
7. Customer Responsibilities
- Ensure the product is packaged securely before sending back.
- Return shipments must include the original invoice or order ID.
8. Contact Us
For any return-related queries, contact us via:
- Email: support@emakzan.com
- Phone: +971-52-7126964
- Live Chat: Available on Emakzan.com
Superior Online Shopping in the UAE – Emakzan
