Support Policy Page


Emakzan Support Policy | Customer Service & Assistance UAE

Emakzan Support Policy

1. Overview

At Emakzan, providing fast, reliable, and effective customer support is our top priority. Our Support Policy explains how customers can reach us, what services are available, and how we handle queries and complaints.

2. Support Channels

  • Email Support: support@emakzan.com
  • Phone Support: +971-52-712-6964 (Mon-Sat, 9 AM – 9 PM)
  • Live Chat: Available on Emakzan.com
  • Social Media: Facebook, Instagram, and Twitter DMs

3. Response Times

  • Email: Within 24–48 hours
  • Live Chat: Immediate response during working hours
  • Phone: Support agents available Mon-Sat, 9 AM – 9 PM

4. Customer Responsibilities

  • Provide accurate details about your query or complaint
  • Include order ID, product details, and contact info for faster resolution
  • Respond to any follow-up requests from our support team

5. Complaint Handling

  • We prioritize resolving complaints quickly and efficiently
  • All complaints are logged in our system for tracking
  • Resolution updates are provided via email or phone

6. Feedback

Customer feedback is encouraged to help us improve

Superior Online Shopping in the UAE – Emakzan